FAQ

+ I forgot my combination. How can I reset my lock?

Your Onguard lock can only be reset if you know the current combination. If you haven’t changed it from the original factory setting, the code would be 0005. Once open, you will see on the side with the numbers a little wheel that says set. Turn this wheel clockwise so the word SET is lined up with the current combination. Now set the combination to what you want it to be so it is lined up with the word set. Lastly, turn the wheel back counter clockwise. At this point your lock should be reset.

+ How can I order replacement keys?

You can order replacement keys as long as you know the original code card number off of the original key ring. Keys do take 3-4 weeks to be made. You can order replacement keys by calling 800-213-4561 ext.1

+ Can I order locks that are keyed the same?

You can order keyed alike locks. You must order multiple locks keyed alike at the same time. We cannot cut a new lock to match an existing lock that you have. But if you are looking for keyed alike locks, you can call us at 1-800-213-4561 ext.1

+ Where can I order replacement lock brackets if my bracket has broken?

You can order replacement brackets for your lock by going to this link